customer service agent Review
at Centrica
Level 3 Apprenticeship
Customer Service
Leicester
Review Submitted: March 2025
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Customer service agent - helping customer with queries, Speak to BGL BUSNIESS customer , regarding the following , billing , smart metering , meter reads ,complaints and GES
To what extent do you enjoy your programme?
5/5
the programme was very helpful
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
better my customer service skills and learned how to talk to customer on webchat
Structure and Support
How well organised/structured is your programme?
3/5
very organised the programme is but the end point assessment which taken by another company is not suitable as been contradicted
How much support do you receive from your employer?
5/5
alot of support from employer
How much support do you receive from your training provider when working towards your qualifications?
5/5
alot of support with Babington
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
makes me understand customer service more indepth
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
volunteering once a year gardening
Recommendations & Advice
Would you recommend Centrica to a friend?
Yes
Why?
great company to start with and can develop further within the company
What tips or advice would you give to others applying to Centrica?
take every opportunity
