Customer service Review
at Centrica
Level 3 Apprenticeship
Customer Service
Leicester
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I work as a customer service agent dealing with different enquiries everyday for example Processing Requests: Assist customers with various requests, such as setting up new accounts, updating account information, and scheduling service appointments.
To what extent do you enjoy your programme?
5/5
It was very easy to speak to our trainer when we needed advise or help .
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt new things within British Gas like understanding of the products or services you support allows you to provide accurate and helpful information to customers.
Structure and Support
How well organised/structured is your programme?
5/5
It was very organised as we had set modules which we had to complete every week
How much support do you receive from your employer?
5/5
I have received a lot of help from my trainers and managers. I have also have had helped from my employees
How much support do you receive from your training provider when working towards your qualifications?
5/5
I received a lot of support and it was easy to reach out to the trainer which made it easy to ask for help when needed
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I have had a better understanding , which makes it easier to apply to different job roles within British Gas
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes we have our town hall meetings which everyone can contribute too
Recommendations & Advice
Would you recommend Centrica to a friend?
Yes
Why?
It is very beneficial and a good start for me as I have a better understanding in customer service which I can now succeed in different roles
What tips or advice would you give to others applying to Centrica?
I would highly recommend working for British Gas as they give you a lot of opportunities
