customer service agent Review
at Centrica
Level 3 Apprenticeship
Customer Service
Leicestershire
Review Submitted: March 2025
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Within my role i investigate British gas lite customers over webchat, we will deal with some of the following meter issues billing and account issues
To what extent do you enjoy your programme?
4/5
I enjoy this very much i love the team i am in and the people i di my apprenticeship with. Working as a team and learning together was great
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
yes i have learnt more social skills and best way to talk more professional
Structure and Support
How well organised/structured is your programme?
3/5
I thinks this has some floors as felt like at some time there was a lots of task due at once and felt that this could of been stead out better
How much support do you receive from your employer?
4/5
We have great support, due to medical issue that have a comminated these greatly
How much support do you receive from your training provider when working towards your qualifications?
4/5
my trainer provide helped me loads she would advice me on what i could work on and how to improving the task i was completing
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I felt that when i would provide examples of chat i had with customer she would highlight to me what i did well and what i did not
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
We have volunteering days we do to help out local charity's or churches
Recommendations & Advice
Would you recommend Centrica to a friend?
Yes
Why?
they have great support and have a good community
What tips or advice would you give to others applying to Centrica?
Do your research on the business to know what we do as there is so many different department and area you would think we had
