Customer Service Advisor Review
at Centrica
Level 3 Apprenticeship
Customer Service
Leicester, UK
Review Submitted: March 2025
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Customer service, we speak to customers and assist them with queries on a day to day basis
To what extent do you enjoy your programme?
5/5
I enjoy it a lot, it's allowed me to develop, learn and meet new people
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, multiple. I've developed both professionally and personally.
Structure and Support
How well organised/structured is your programme?
4/5
Fairly well organised, it was a smooth process
How much support do you receive from your employer?
5/5
A lot, we have consistent meetings and discussions regarding our development and what can be done to help us
How much support do you receive from your training provider when working towards your qualifications?
3/5
A fair amount
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
It has little effect on our day to day job, but it's a qualification that cements our competence in this role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes lots of activities
Recommendations & Advice
Would you recommend Centrica to a friend?
Yes
Why?
Enjoyable role, good work place and reliable job
What tips or advice would you give to others applying to Centrica?
Stay positive and apply your personal experiences in your worklife
