customer service Review
at Centrica
Level 3 Apprenticeship
Customer Service
Leicester
Review Submitted: March 2025
Overall Rating
3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
3/5
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Skills Development
3/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Chatting with two customers at once on a webchat to resolve their query, helping customers with any issues they may have and advise them on problems they are facing. Mon - thurs are my work days so, this is where I will be on chat with customers and fridays I complete my apprenticeship work.
To what extent do you enjoy your programme?
3/5
I find my programme quite fun, I enjoy meetings where we can all work together and collaborate. I enjoy the work shops as it is a chance to learn and socialise with new people.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Yes, I have understood how to to develop my skills when speaking to customers to develop a better relationship with them and understand health and safety in the work place.
Structure and Support
How well organised/structured is your programme?
3/5
I do feel like the work needs to be explained more by the provider to ensure we are all aware of the correct work set, an example would help very much. We have set days which is great as we are then able to switch off from our normal working day and manage the work load.
How much support do you receive from your employer?
3/5
I receive a good amount of support from my employer such as training sessions, I do feel like some times we don't have the correct amount of time to complete additional work.
How much support do you receive from your training provider when working towards your qualifications?
3/5
The training provider shares the set work with us but i would like to know more about the end point assessment.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
They provide me with the correct work that benefits my role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Yes, engagement teams
Recommendations & Advice
Would you recommend Centrica to a friend?
Yes
Why?
The staff are very helpful
What tips or advice would you give to others applying to Centrica?
This is a very good role
