customer resolution agent Review
at Centrica
Level 3 Apprenticeship
Customer Service
Leicester
Review Submitted: March 2025
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
my role is a customer resolution agent, this involves taking customer webchats on a day to day basis and handling queries on behalf of British Gas
To what extent do you enjoy your programme?
5/5
I love my program it's brilliant for charecter building and cooperate experience
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
yes, I have learnt plenty of new skills during the apprenticeship so far
Structure and Support
How well organised/structured is your programme?
4/5
my programme has a very well organised structure so we know what we are doing at all times of the day
How much support do you receive from your employer?
4/5
yes a lot
How much support do you receive from your training provider when working towards your qualifications?
4/5
Whilst we have been on the programme our TL has massively supported us in giving extra time to complete work when needed
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
i don't believe the qualification does benefit the way I work in terms of organisation, only helps with structuring my language to customers which is great
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yes BG cup
Recommendations & Advice
Would you recommend Centrica to a friend?
Yes
Why?
they are a brilliant place to work in and with the right mindset you can go very far with BG
What tips or advice would you give to others applying to Centrica?
wear a suit to your interview, show off your skillset to make yourself stand out
