Assistant general manager Review
at Wagamama
Level 3 Apprenticeship
Hospitality Management
Derby
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role as an assistant general manger requires the running of the restaurant on a day to day basis, dealing with all HR and ER issues on site, but most importantly people management, taking care of my team and supporting them in their goals and aspirations.
To what extent do you enjoy your programme?
5/5
The programme that I have done has really given me the confidence to go further and progress within the company, i thouroughly enjoy helping others and training them to be the best they can be.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt so much throughout the years in wagamamas, through doing my Level 3 CIPD aprentership I have really been able to understand more around the process behind policies and the business impact of all choices made. I have used the skills I have learned to train my team on emotional intelligence and the impact we have on the people around us, leading to improved team retention and improved team moral.
Structure and Support
How well organised/structured is your programme?
5/5
Simply amazing everything is clearly structured so I always knew what stage I was at, lots of support whenever I needed it from both the tutors and business management. Regular check ins with my tutor to do learning and go through my work further. Can not fault the programme at all.
How much support do you receive from your employer?
5/5
The support was endless nothing was ever to much from spending days in head office to learn the ropes to team meetings to talk to the experts. I have loved it so much I will be doing another very soon.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My tutor was simply amazing through my whole experience always checking in and supporting me no matter the time of day he would respond to and query’s I had and was very flexible around my personal circumstances.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification has changed my approach completely and improved my sound listening skills, emotional intelligence and awareness on the impact managers have on the team.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are lots of this to get involved in nothing is to much.
Recommendations & Advice
Would you recommend Wagamama to a friend?
Yes
Why?
Over the years I have brought so many of my friends into the business and will continue to do so. Once you are part of the wagamama family you are for life, we have each others backs and that has true meaning for us all.
What tips or advice would you give to others applying to Wagamama?
Just be yourself, wagamama is based around diversity and inclusion of all and we embody that as managers all are welcome, enjoy the experience and family that you will soon be part off.
