Customer Adivisor Review
at B&Q
Level 2 Apprenticeship
Sales
Northwich
Review Submitted: February 2025
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Customer Service advisor. Helping customers with their purchases
To what extent do you enjoy your programme?
4/5
Very good
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Structure and Support
How well organised/structured is your programme?
4/5
Excellent
How much support do you receive from your employer?
3/5
As much as they can manage within the confines of having to be available to serve customers
How much support do you receive from your training provider when working towards your qualifications?
5/5
My mentor was brilliant
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Helps a great deal
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
We go out together as a group regularly.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
Great team - like a work family
What tips or advice would you give to others applying to B&Q?
Be yourself
