Customer Services Advisor Review
at B&Q
Level 2 Apprenticeship
Sales
Clacton-on-Sea
Review Submitted: February 2025
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Providing assistance and help to customers on manned and self-service checkouts. Answering customer queries. Selling B&Q and TradePoint cards. Operating the collections desk.
To what extent do you enjoy your programme?
4/5
Excellent
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Stockflow, and the paint desk
Structure and Support
How well organised/structured is your programme?
4/5
Well structured and logical
How much support do you receive from your employer?
3/5
As and when I need it
How much support do you receive from your training provider when working towards your qualifications?
4/5
Excellent - my coach has been very supportive throughout
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It pretty much reinforced what I already knew from previous roles earlier in my career
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Not particularly but I don't look to work for my social network
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
Good colleagues, supportive atmosphere and well paid relative to the rest of the retail industry
What tips or advice would you give to others applying to B&Q?
Be yourself
