Field Technician Review
at Virgin Media O2
Level 2 Apprenticeship
Information Technology
Stockton-on-Tees
Review Submitted: February 2025
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Travelling to customer's premises; installing, testing, fault-finding, diagnosis and repair of telecoms services including TV, broadband and phoneline. Working on a range of networks including HFC, FTTP and XGS-PON.
To what extent do you enjoy your programme?
5/5
I enjoy it greatly, I enjoy the relatively high salary for an apprentice and I enjoy the level of training that allowed me to enter a new career.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
A lot; started with little to no experience in telecoms or construction (drilling and installing cables etc...). Fully trained up to be an effective field technician.
Structure and Support
How well organised/structured is your programme?
5/5
Very well.
How much support do you receive from your employer?
5/5
Manager gives a lot of support both in role and in apprenticeship, gives me opportunities to try new things and develop weaker areas.
How much support do you receive from your training provider when working towards your qualifications?
3/5
Training provider supports considerably, although monthly study days make the apprenticeship feel somewhat slow at times.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It has given me a deeper understanding of the technology behind the networks and systems I work with, which gives me a better ability to fault-find.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Regular social activities
Recommendations & Advice
Would you recommend Virgin Media O2 to a friend?
Yes
Why?
Excellent job prospects, satisfying job that is enjoyable to do.
What tips or advice would you give to others applying to Virgin Media O2?
Customer service is as, if not more, important than technical skills in application. Technical skills can be taught, and a willingness to learn should be demonstrated, but more important is a basic background in problem-solving skills and dealing with customers.
