Customer Service Review
at Wickes PLC
Level 2 Apprenticeship
Huddersfield, UK
Review Submitted: September 2024
Overall Rating
3.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
3/5
-
Skills Development
3.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I support in store customers with recommendations and navigating around the store, putting stock out twice a week, refunds
To what extent do you enjoy your programme?
3/5
I enjoy learning how day to day operations are dealt with, gaining an insight into why we do things and understanding there are a few ways of handing situations that may work more for us then other options.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have learnt to view the business and the way it runs in a different way, acknowledging there is a responsibility for us to keep the store running well
Structure and Support
How well organised/structured is your programme?
2/5
It is organised with course modules that outlines the topics that are going to be completed, you can view the progress you are making through the OneFile system they use, there is a assigned tutor to every worker. They are friendly and knowledgeable.
How much support do you receive from your employer?
4/5
I get 100% of their efforts, I feel my employers value the time I am putting into this and they are enabling me to be flexible and work in a positive evnrioment.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I can contact them anytime and will get a fast response, I think a bit more guidance around the first few starting months would've been more effective for me, as someone who needs to develop their organisational skills getting into the way of things took some time.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Once I finish I believe I would be able to perform my role with more understanding and strategic mindset in my day to day working life, this will benefit me professionally and in my personal life. Skills like setting goals and working towards them in a effective way. It has also, provided me with confidence, knowledge and stepping out of my comfort zone
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
We go on social work nights out, hold Christmas do's and people regularly ask if anyone is doing anything this weekend, wanting to go to concerts and local gigs.
Recommendations & Advice
Would you recommend Wickes PLC to a friend?
Yes
Why?
It is a place where diversity and individuality is at the center of the company, Wickes' will invest into their employees who show they have room for growth and the mindset to achieve it. If you don't want to stand behind a till or desk or all day working at Wickes' will keep you on the move.
What tips or advice would you give to others applying to Wickes PLC?
Keep an open mind when interacting with customers, being resourceful when customers have ideas but don't know what to use to create them. You will need the can do spirit that Wickes' prides itself on. Always being open to learning.
Senior HR Services Administrator
at Wickes PLC
- Higher Level Apprenticeship
- Northampton, Northamptonshire
-
4.4
