Customer Experience Specialist Review
at Unilever
Degree Apprenticeship
Supply Chain Management
Kingston upon Thames
Review Submitted: May 2024
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I cover 2 different customers, ensuring that their deliveries make it to their depots. My day involves customer emails and communicating with hauliers to ensure the best service for my 2 customers.
To what extent do you enjoy your programme?
5/5
I love my program! I am learning so many different life skills all the time, gaining valuable insights into such an influential fast-moving consumer goods business who are providing me with on the job learning. My development since starting this course is amazing and I really enjoy what I do!!
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have definitely increased my confidence, I am able to send customer communication emails so easily now whereas before, emails weren't prominent in my life. I'm also very assertive now as to what needs to be done whereas I wouldn't have been before this apprenticeship.
Structure and Support
How well organised/structured is your programme?
5/5
Very organised. I have teaching blocks with my uni and follow up days to ensure that our assignments are going well and a space to ask any questions if necessary. I have 1 study day a week to focus on my assignments and ensure that my off the job hours are up to date.
How much support do you receive from your employer?
5/5
I receive lots of support from my employer. I have a dedicated line manager who is always there for support whenever I need it. Whether it be work support, uni support or just general life help, she is always willing to be there for me. I feel lots of support around me as well in my team, very lucky to be in my position.
How much support do you receive from your training provider when working towards your qualifications?
3/5
My training provider are very aware that we are apprentices and so ensure that they make the time for us when we ask for the support. Lecturers are always happy to have support sessions on Teams to ensure that we feel that we are doing the best assignment as we can.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I am able to put my learning from the university lectures into my work and in real life scenarios. Sometimes I will be doing a work task and thinking how perfect it aligns with the learning that I recently had at the university. Definitely contributes to my work doing better as I understand the theory behind the role that I am doing.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
N/A
Recommendations & Advice
Would you recommend Unilever to a friend?
Yes
Why?
The working environment is just lovely, everyone is so friendly and always looking to encourage and support one another. I'm learning such valuable skills and knowledge all the time which will really contribute to my success in future job roles.
What tips or advice would you give to others applying to Unilever?
Honestly, just be yourself! You have applied to Unilever because you believe that you are the right person for the job so make sure that Unilever see that throughout your application process! Ensure that you are aware of Unilever's values, mission and vision and just sell yourself!!
