Field Technician Review
at Virgin Media O2
Level 2 Apprenticeship
Information Technology
Reading
Review Submitted: May 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Installation broadband and TV boxes, and troubleshooting of any issue with Virgin Media services.
To what extent do you enjoy your programme?
5/5
It is a very well organised programme. Teaching you everythig from from 0. Really enjoyed meeting new people and gaining new skills.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I learnt a lot during this apprenticeship. How to risk assess before doing anything in order to avoid risks for me and people around me. I also learnt the right method to resolve a customer issue with our services.
Structure and Support
How well organised/structured is your programme?
5/5
As I said in the last question, I could not ask for a better programme. Tutor and Support Specialist are amazing. You get taught everything you need to know from 0. The best!
How much support do you receive from your employer?
5/5
That is the reason why I love the apprenticeship programme and workig for Virgin Media. Anything I need, I always get support from my manage lr and the company. Never worked for a better company like this.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I get complete support throughout my apprenticeship. I can count on anyone in the company if I need it.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel very comfortable because I am being taught everything and I am sure I will be sure to perform very well in my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes there are lots of extra curricula activities. We are always asked if we wish to do volunteer work, paid like a normal working day from the company for doing some social works. There are also some internal challenges between teams that push us to give our best and win the competition as a team. Very nice idea.
Recommendations & Advice
Would you recommend Virgin Media O2 to a friend?
Yes
Why?
It is the best place to work, gaining new skill. Working for a company that support you in everything and always protect you. That is not something that you find everywhere.
What tips or advice would you give to others applying to Virgin Media O2?
Do your best to get in the company and you will not regret that.
