Client and customer relationship manager Review
at E.ON UK
Higher Level Apprenticeship
Customer Service
Nottingham
Review Submitted: May 2024
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I work in the district heating area of EON. I go to site each week and host resident drop in sessions. I visit customers who have escalated complaints. I manage all HA and commercial billing. I manage the process of onboarding new customers into our customer billing system.
To what extent do you enjoy your programme?
5/5
I have only recently started the program I am really enjoying it, I like the research element and then puitting it all together.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Since working here I have developed a lot of skills including communication, IT skills, management skills, training skills,
Structure and Support
How well organised/structured is your programme?
4/5
There have been a few small issues with the start of the programme but everything is now running smoothly. The issues were to do with staff leaving and it took a while to replace my skills coach. I now have someone who is very helpful
How much support do you receive from your employer?
5/5
I receive a lot of support from my employer, not only my line manger but other people in my area as well. They are always there to offer support or help if needed.
How much support do you receive from your training provider when working towards your qualifications?
2/5
I haven't had enough experience to answer this. The first module I didn't receive any support but this was due to issues with staff leaving. So far on this module it has been much better
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I think it is helping me perform better as i definitely look at the projects I am doing a little bit different.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Not that I'm aware off
Recommendations & Advice
Would you recommend E.ON UK to a friend?
Yes
Why?
Great company to work for, great benefits and progression opportunities
What tips or advice would you give to others applying to E.ON UK?
If you want a chance to prove yourself, definitely the company to go for
