Pensions Administrator Review
at WTW
Level 3 Apprenticeship
Customer Service
Leeds
Review Submitted: May 2024
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a pensions administrator. On a day to day basis, I correspond with members of a pension scheme via post, email or telephone call. I deal with query's of members i.e what is my current pension figures.
To what extent do you enjoy your programme?
5/5
I enjoy working with my team and the apprentices. It's a good experience to get to know others from different cities.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Whilst working and learning I have developed my knowledge and skills such as new English and Mathematics skills.
Structure and Support
How well organised/structured is your programme?
4/5
At the beginning, I felt there was no urgency from the Training providers to start the programme but once we was introduced, I understood for the delay as they just wanted us to settle in to the team and work environment.
How much support do you receive from your employer?
4/5
My employer supports me to the extent where I do not have to ask for more. They will attend to my every need.
How much support do you receive from your training provider when working towards your qualifications?
4/5
My Training provider always gives feedback on how I can improve on my knowledge and understanding in the work and pensions.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It gives me more understanding of the work I do and enables me to perform better as I have more understanding.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
WTW provide volunteer days and social events so that everyone can get involved with each other.
Recommendations & Advice
Would you recommend WTW to a friend?
Yes
Why?
WTW are a great company who attend to your needs and help develop you as a person.
What tips or advice would you give to others applying to WTW?
Just be yourself as WTW are all about culture and diversity.
