Telesales and Business Devolper Review
at Howdens
Level 2 Apprenticeship
Business Operations
London, UK
Review Submitted: April 2024
Overall Rating
3.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
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Overview of Role
3/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
2/5
Day to Day role includes daily paper work, Awnsering the phone and making lots to of calls to the Depots customers base. I find myself jumping up on the counter helping due to there not being a full time counter person.
To what extent do you enjoy your programme?
3/5
The programme is somewhat enjoyable I get a 1 hour teams call a month so I feel like majorty of my time is spent working for a cheaper wage.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Skills I have developed would be orgasntion skills and commucation skills. Also developing selling as a skill.
Structure and Support
How well organised/structured is your programme?
4/5
It is very organised we always book my next session in the current meeting.
How much support do you receive from your employer?
5/5
From the employer not much support but from my colleuges I recvice alot of support anyone is ready to help me as long as they are free to do so.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My mentor is very helpful if I ever have an issue I can email her and she is more then happy to help me.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
My training provider helps me in me perform me better in my role as I learn skills that do help with the role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No extra-curricular activities involved.
Recommendations & Advice
Would you recommend Howdens to a friend?
No
Why?
I would not recommend due to the amount of work you do for return of pay.
What tips or advice would you give to others applying to Howdens?
Resarch the company and make sure you know what you are signing for aswell.As what I walked into was not what I was expecting.
