Technical Support Engineer Review
at Savills
Level 3 Apprenticeship
Information Technology
London
Review Submitted: March 2024
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Provide customer service for computer and laptop hardware and software. Assist with setting up and resolving issues in meeting rooms.
To what extent do you enjoy your programme?
4/5
I enjoyed learning information that would assist with my day to day work.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
As I started the apprenticeship with little IT knowledge I have learnt a lot of new skills regarding the job.
Structure and Support
How well organised/structured is your programme?
1/5
Communication with the training instructor could have been improved. When starting the apprenticeship myself and the manager asked if I would need to maybe spend time with the other IT departments to help with my final assessment. The training instructor said this would not be necessary but would have helped with certain aspects of the assessment which I did not do in my day to day work.
How much support do you receive from your employer?
5/5
I received a lot of support from my employer. They gave me time when I needed it to work on my assessment. Also finding asking other teams in IT what websites would assist
How much support do you receive from your training provider when working towards your qualifications?
3/5
I received the support needed but communication could be improved.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The things I learnt from my qualification helps with my role and has made me more confident and knowledgeable when faced with an issue
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Yes there is
Recommendations & Advice
Would you recommend Savills to a friend?
Yes
Why?
It is a good place to work as the people are friendly and helpful.
What tips or advice would you give to others applying to Savills?
Get involved and take advantage of all the opportunities that are offered
