Business Support Assistant Review
at WTW
Higher Level Apprenticeship
Insurance and Risk Management
London
Review Submitted: March 2024
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
As an apprentice, my day to day focus is supporting my line manager with renewals that we have upcoming and any new business opportunities that might come our way. This includes correspondence with clients and insurers.
To what extent do you enjoy your programme?
4/5
I have enjoyed my year and a half at WTW and definitely learnt so much in such a small amount of time. To even be able to earn my qualifications alongside has also helped massively when it comes to understanding new terms/processes that I'm having to get used to.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Developed my communication and conversational skills when it comes to presenting or just jumping on a call with clients/insurers. My organisation skills have also definitely improved as I begun to understand the importance of keeping on track with different emails and deadlines. I have also been learning the different systems and platforms that are needed to complete each renewal.
Structure and Support
How well organised/structured is your programme?
4/5
Very well structured which includes study sessions and a study day to take off each week.
How much support do you receive from your employer?
4/5
My team and the apprenticeship team have been so supportive throughout my journey. Scheduled daily catch ups with my line manager and monthly ones for revision have been great.
How much support do you receive from your training provider when working towards your qualifications?
4/5
We are given an outside sourced company who lead with the revision of each exam and also help with coursework. We get a great deal of support when it comes to studying for an exam, completing coursework, what to do if we fail an exam etc.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
As mentioned above, it has most definitely helped me understand more niche word that are linked to insurance and allowed me to catch on a lot quicker.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There is an extensive list of sports teams throughout WTW (like netball), I have enjoy joining these teams and different social events with my team to represent WTW.
Recommendations & Advice
Would you recommend WTW to a friend?
Yes
Why?
Very well structured and organised alongside great support to help guide you on how to juggle both work and studies.
What tips or advice would you give to others applying to WTW?
Come with examples of how you have shown different skills in the past e.g. teamwork
