Training and Quality Senior Review
at Bosch Group
Level 3 Apprenticeship
Customer Service
Corby
Review Submitted: February 2024
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
5/5
-
Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am the Training and Quality Senior, so I help plan, create and role out training to our customer service call center.
To what extent do you enjoy your programme?
3/5
I am enjoying the program now however i did find it quiet stressful to begin with as I didn't feel I had the right guidance at the start which caused me to get behind but now I feel really comfortable and on top of things.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt how to be more assertive and I am not able to say know when needed. I am also much better at managing time. I now am comfortable fronting projects and working with different stake holders
Structure and Support
How well organised/structured is your programme?
4/5
The program is well organised now I understand the system and how to use it. Meeting and sessions are always planned well in advance.
How much support do you receive from your employer?
5/5
My employer is great at supporting me and allowing me time to complete work.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I feel support is good now with my current tutor. I am always kept up to date and know what is expected of me.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I think it has taught me a lot about things like coaching and just expanded my knowledge in other areas.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I go to our parties which we have in the winter and summer and I also have planned days out with my team.
Recommendations & Advice
Would you recommend Bosch Group to a friend?
Yes
Why?
I have been at Bosch for nearly 10 years and I feel really supported in my personal growth.
What tips or advice would you give to others applying to Bosch Group?
If you want to develop both professionally or personally let it be known as they will support you.
