Trade Point Customer Assistant Review
at B&Q
Level 2 Apprenticeship
Margate, UK
Review Submitted: January 2024
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My main role is to identify Trade customers and sign them up with trade loyalty cards and assist them when in store, I also have weekly and quarterly member contact reports to work through by calling the customers who haven't shopped with us for a while.
To what extent do you enjoy your programme?
3/5
I do very much enjoy the programme, however it has not always been easy to get the time to complete my work and so this has led to me at times struggling with the programme
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I can drive a Forklift truck and use a PPT, I have learnt how to gap manage my bays and complete bay resets and many other during my time here at B&Q
Structure and Support
How well organised/structured is your programme?
5/5
The programme is very well structured
How much support do you receive from your employer?
3/5
It depends sometimes, I have certain managers who have been very supportive and others who have not been so supportive.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I have had lots of support from my training provider, my coach who is very good and puts up with me and helps me when I am struggling
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
To an extent yes it does I know things that I did not before and so helps me understand my role a bit better.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
NO
Recommendations & Advice
Would you recommend B&Q to a friend?
No
Why?
n/a
What tips or advice would you give to others applying to B&Q?
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