Customer Advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Welwyn Garden City
Review Submitted: January 2024
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is to assist customers, answer queries and deal with complaints. I deal with self service and the cash till, returns and orders
To what extent do you enjoy your programme?
4/5
I enjoyed learning new things and the opportunities it has given me at work such as shadowing other departments and dealing with stock.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I've learnt new skills in regards to other departments, about the business, marketing and finance. The apprenticeship has taught me more than just the tills and has developed my customer service skills
Structure and Support
How well organised/structured is your programme?
5/5
Communication has always been good and the modules are structured well and link into one another
How much support do you receive from your employer?
3/5
A decent amount, but I felt like I could of been given more support in terms of having time to sit uninterrupted to do my apprenticeship work. This would of helped me stay on track.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I received a lot of support and my provider was very helpful, they were able to answer any questions I had and help me get my modules done if I wasn't sure how to answer
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It has improved my customer service skills and has helped me learn more about other departments
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
No
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
As a company they are good, although they could be more supportive in the apprenticeship.
What tips or advice would you give to others applying to B&Q?
It's a good and enjoyable place to work for
