Customer Services Assistant Review
at B&Q
Level 2 Apprenticeship
Customer Service
Clacton-on-Sea
Review Submitted: January 2024
Overall Rating
3.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
3/5
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Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Providing assistance and help to customers on manned and self-service checkouts. Answering customer queries. Selling B&Q and TradePoint cards. Operating the collections desk.
To what extent do you enjoy your programme?
4/5
It is very good. Much of it is common sense or draws on skills and experiences gained in former roles. My tutor is excellent
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Yes, I have been trained to operate on the paint desk
Structure and Support
How well organised/structured is your programme?
4/5
Excellent. It follows a logical progression
How much support do you receive from your employer?
3/5
It is there if I need it, although operational requirements sometimes get in the way
How much support do you receive from your training provider when working towards your qualifications?
4/5
Excellent support. She is there if I need her
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It reinforces what I already was putting into practice but is none the worse for that
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Not really
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
Friendly staff, good package compared with much of the retail sector
What tips or advice would you give to others applying to B&Q?
Be yourself
