Guest Service team leader Review
at Savills
Level 3 Apprenticeship
Retail Manager
Manchester
Review Submitted: November 2023
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Leading the Guest service team for The Trafford Centre - dealing with complaints, lost and found, staff welfare and training, coaching, planning, selling giftcards, KPI reporting.
To what extent do you enjoy your programme?
5/5
I am really enjoying the course.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Understanding why we do things, how to motivate the team, how to plan projects and budgets etc.
Structure and Support
How well organised/structured is your programme?
5/5
Great- I love Bud for helping me know which tasks to prioritise.
How much support do you receive from your employer?
3/5
Mostly supportive however I would have appreciated being trusted to work from home which I am not.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Great support from training manager
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel that this qualification has helped me gain confidence and helped me use my brain again.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
I always attend social activities such as Christmas meals etc.
Recommendations & Advice
Would you recommend Savills to a friend?
Yes
Why?
They seem like a large company and not at risk.
What tips or advice would you give to others applying to Savills?
Personality is more valuable than qualifications.
