Credit Control Admin Review
at Wolseley UK
Level 2 Apprenticeship
Finance
Ripon
Review Submitted: November 2023
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a credit control administrator and my role involves cash collection, resolving disputes, allocating payments, providing copy invoices, statements and credit notes. We also handle all incoming calls for credit control and process any returned post containing invoices and statements by contacting the customer to confirm the necessary details.
To what extent do you enjoy your programme?
5/5
I enjoyed the programme as a whole and enjoyed learning about my role in more detail, The only part of the programme I found hard was the professional discussion at the end as I was not sure what the expectation was or how much detail to go into without giving too much detail on company processes.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have increased my understanding of the company as a whole and how the credit control role fits within the organisation. From speaking to the other learners on the course I have also learnt from their experiences. I have improved on my time management skills and how to prioritise my workstack effectively.
Structure and Support
How well organised/structured is your programme?
4/5
Initially I struggled with the structure of the programme as this was not something that I had experienced before and the initial person I dealt with at Kaplan did not explain this very well in my opinion. My second Kaplan coach was much more informative and by the end I felt that I knew what they were looking for and fully understood the structure.
How much support do you receive from your employer?
5/5
My line manager provided excellent support and I felt that I could approach them at any time with any queries or concerns.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I had 6 weekly and 12 weekly check ins with my Kaplan coach and I knew that I could call or email them at any time and they would assist in anyway they could
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification has enabled me to fully understand each element of my role and provide me with useful tips and techniques for managing my time and prioritising my workload and how to handle negative situations better
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
we have a volunteering programme within Wolseley which support local charities and events and you are able to volunteer for the ones that we are interested in. This also includes the annual Ripon Theatre Festival and I was part of the walk-about squad during one of the 3 days.
Recommendations & Advice
Would you recommend Wolseley UK to a friend?
Yes
Why?
They are a good company to work for and are actively involved in supporting the local community. There is a good talent progression in place and everyone is encouraged to get involved
What tips or advice would you give to others applying to Wolseley UK?
Be honest, be willing to work as part of a team but to also show initiative when working on your own, be willing to learn and improve
