apprentice customer services co-ordinator Review

Item: apprentice customer services co-ordinator at Tarmac
Rating: 4
Author: Anonymous

at Tarmac

Level 3 Apprenticeship

Construction

Snodland

Review Submitted: May 2023

Overall Rating

4 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4/5 - Skills Development

3.6/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

I am a customer services co-ordinator i am doing my level 3 for customer services specialist,
My daily work involves -
⦁ Input orders
⦁ Send customers invoices
⦁ Refer jobs
⦁ Confirmed jobs with customers
⦁ Change orders
⦁ P.O.D checks
⦁ Add material to quote
⦁ Raise a DSQ for customer (new quote)
⦁ Raise complaints
⦁ Deal with challenging customers
⦁ Re-book jobs
⦁ Take payment (cash sale)
⦁ Call plants, capacity, planners etc
⦁ Email
• Update spread sheets
• Liase with customers
• Help plants with issue

To what extent do you enjoy your programme?

4/5

I really enjoy doing this programme it is interactive i have the chance to express my thoughts and the chance to embed that in my every day work I am always looking for the next thing i can start learning or work on .

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

I have learnt so many skills since starting this role, using systems, calling many different people, Learnt how to use excel in different ways, I have also learnt how to have confidence in myself and what i am doing.

Structure and Support

How well organised/structured is your programme?

5/5

Now that i have my new tutor I believe my programme to be so much more structured she sets deadlines she marks work and has a very good communication with me she offers encouragement and great feedback i find it very easy to listen, take advise and ask for her with Sara

How much support do you receive from your employer?

2/5

My supervisor offers most of the support she is always there trying to help if she can or plans reviews or 1 - 1s so i can let her know what i need or if there is anything she can help with.
As for tarmac on a whole i believe their knowledge and interaction with apprentices is limited as when i started this course no one knew what exactly was going on so it is always a learning journey not only for me but my supervisor as well

How much support do you receive from your training provider when working towards your qualifications?

5/5

My training provider is brilliant she is always encouraging and give plenty of support through the units she will spend time to make sure we know what we are doing and always puts our needs for completion first

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

Because i am always learning new things not only about my role but about myself as a person with doing this training i feel it helps me provide a better a much better service and my performance is of a good standard.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

2/5

I have not yet had any extra-curricular activities that i have been involved in but if i am offered to participate if i feel it will benefit my self or my current training i would take part.