Customer Advisor Review
at B&Q
Level 2 Apprenticeship
Marketing
Caerphilly, UK
Review Submitted: May 2023
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a show room customer advisor and my job includes working deliveries, replenishing tock and ensuring accurate date base stock.
To what extent do you enjoy your programme?
5/5
I enjoyed the program and I'm exited to progress more.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt about the company's policies and procedures in depth and widened my knowledge of the store.
Structure and Support
How well organised/structured is your programme?
5/5
Its fairly easy to navigate although i find that the new system will work better
How much support do you receive from your employer?
5/5
Were given time to complete the tasks although it gets hard when its busy
How much support do you receive from your training provider when working towards your qualifications?
5/5
My trainer Louise is amazing. She encouraged me through out and supported me when I struggled
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I think it would benefit all colleges to complete. It widens your knowledge of the company and products and allows you to learn things a customer advisor wouldn't normally do.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
Not exactly. The company tries to arrange nights out but it never happens.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
Its flexible around childcare and they help you progress
What tips or advice would you give to others applying to B&Q?
take every opportunity to go on training courses and complete apprentiships
