First Line Support Team Leader Review
at Mitchells and Butlers
Higher Level Apprenticeship
Hospitality Management
Birmingham
Review Submitted: April 2023
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
HR management, i look after the frontline support teams that provide generalist support to management and retail team members across the business.
To what extent do you enjoy your programme?
4/5
I enjoyed the apprenticeship as a whole, I particularly enjoyed the networking and face to face elements.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have grown my network and now understand that there are a variety of ways to improve overall business performance through HR strategy. Linking our people plan to key outputs applies a continued focus.
Structure and Support
How well organised/structured is your programme?
5/5
The programme was well organised and structured. I progress tracked well alongside my role.
How much support do you receive from your employer?
5/5
I had lots of support from my employer, from line management to the wider HR team offering time and opportunities to refining my learning and experiences.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I received a good level of support, as and when I needed it.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I believe that the training I have had has given me the confidence to act as an HR professional which in turn drives my overall performance in my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I am involved in several networks outside of the office, notably MSSF.
Recommendations & Advice
Would you recommend Mitchells and Butlers to a friend?
Yes
Why?
I believe that the environment is largely positive and there are opportunities to progress given the right drive and output.
What tips or advice would you give to others applying to Mitchells and Butlers?
Focus on people, All our roles have a significant importance on engagement, regardless of the role. If our people are happy, we in turn can offer great experiences to our guests.
