Team Leader Review
at B&Q
Level 2 Apprenticeship
Customer Service
Grantham
Review Submitted: March 2023
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Leading the seasonal team with their day to day operations. Creating rotas and fulfilling staff needs surrounding wellness and their day to day lives in the company. Serving customers with their needs and fulfilling their orders.
To what extent do you enjoy your programme?
4/5
It was manageable and simple to understand what was expected from me and what was needed from me. The Teams meetings were communicated well and were conducted well. The modules were relevant to my job role.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Communication skills and reasoning with difficult customers. Planning projects and delegating tasks to staff. Growing my accountability and performing more roles within the store.
Structure and Support
How well organised/structured is your programme?
4/5
The structure was simple to follow and there was a pattern throughout all of the modules and they were made very easy to navigate.
How much support do you receive from your employer?
5/5
I had as much support and guidance as needed, B&Q gave me enough time to carryout my tasks as well as provide me with adequate check-ins regarding my progress.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Very helpful and they ensured that I was happy with my learning before we moved on to the next module. They pushed me to expand my learning.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It has given me more clarity into the meaning of the company hierarchy system and how I can perform my job role as efficiently as possible.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
very supporting and inclusive company. We feel valued and part of a team.
What tips or advice would you give to others applying to B&Q?
Adhere to health and safety and come in with an open mind.
