Customer advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Peterborough
Review Submitted: March 2023
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I work in the Tradepoint department, mainly serving traders, signing up new traders. Stock filling, making orders, checking consents meet the gdpr regulations
To what extent do you enjoy your programme?
4/5
I like to learn new skills, which this could be where I might find them given the right time ans space to do this
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
My customer service skills are much better, always something to learn. I'm using a computer more and developed some skills there. I've learnt how to amend existing orders, how to cancel then on a computer
Structure and Support
How well organised/structured is your programme?
3/5
Could be better, I feel there could be more training given to people who are not quick learners, like myself
How much support do you receive from your employer?
2/5
I get time for meetings, webinars, but that's basically it. When ask if I can get some hours for example, I get told yeah... but then nothing
How much support do you receive from your training provider when working towards your qualifications?
5/5
I do get quite alot, if I have any problems I can message them and they quite quick to reply considering they all jobs to do as well
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I have only been doing this a couple of months but have also learnt quite alot already I have even changed a few things that I was doing, not wrong, but differently
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
No
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
Everyone is friendly, helpful, kind. Everyone and anyone, no matter what background you are from are made to feel welcome. They believe in diversity and equality which is a good thing in the kind of world we live in now
What tips or advice would you give to others applying to B&Q?
Can be challenging, and also hard work
