Customer advisor Review
at B&Q
Level 3 Apprenticeship
Customer Service
Peterborough
Review Submitted: March 2023
Overall Rating
2.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2/5
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Overview of Role
2/5
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Skills Development
2.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
2/5
As an apprenticeship it confuses me that you end up learning on you own from a computer watching videos of stuff you wont use most of the time. Not much time is actually spent on the role you are working too. My only hope is this will follow later in the course/apprenticeship.
To what extent do you enjoy your programme?
2/5
It's OK but lots of time wasted on stuff you really don't use in life.
Skills Development
Have you learnt any new skills or developed existing skills?
2/5
Not consciously may find some of the information will show up later.
Structure and Support
How well organised/structured is your programme?
2/5
I find it difficult to balance my learning with my role
How much support do you receive from your employer?
2/5
Some support but has been lacking from immediate management team
How much support do you receive from your training provider when working towards your qualifications?
3/5
Very supportive
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
Yet to see it hope it will help me to progress in to a management role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Some but don't start until later in the yeat
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
Quick change over of staff so should be able to progress quickly once in a management role
What tips or advice would you give to others applying to B&Q?
Make sure you are focused on what you want as negative staff can derail your goals
