Customer Service Assistant Review
at Wickes PLC
Level 2 Apprenticeship
Marketing
Bristol
Review Submitted: March 2023
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I am primarily based on the front desk serving customers paying for their items. I also answer queries face to face and over the phone. I also do online orders with customers, pick click and collects, change labels, do stock checks, plannograms, book Design Consultant appointments.
To what extent do you enjoy your programme?
5/5
I have really enjoyed the programme and learning about different aspects of the business. In particular I have enjoyed visiting other stores as part of my natural learning and shadowing other colleagues to learn more about their roles.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes I have learnt how to use a till, taking payments and doing refunds. I have also learnt about different products and uses. I have also learnt to use different software on the computers. I have developed my customer service skills and interactions with a range of people.
Structure and Support
How well organised/structured is your programme?
4/5
The programme is well structured and flows well building on to each area.
How much support do you receive from your employer?
3/5
My employer has been supportive. However there were times when I was unable to receive the designated weekly time due to staff absence/holidays so had to cover. I would have also liked more than just a day here and there to work in different departments.
How much support do you receive from your training provider when working towards your qualifications?
5/5
The training provider has been really good, especially my trainer who has been really supportive throughout .
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I am now more knowledgeable and capable of doing more in my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
Not that I am aware of.
Recommendations & Advice
Would you recommend Wickes PLC to a friend?
Yes
Why?
It has been a good experience to learn customer service skills that I can take forward with me.
What tips or advice would you give to others applying to Wickes PLC?
Be yourself!
Senior HR Services Administrator
at Wickes PLC
- Higher Level Apprenticeship
- Northampton, Northamptonshire
-
4.4
