Express delivery operative level 2 Review
at Royal Mail Group
Level 2 Apprenticeship
Customer Service
Morpeth
Review Submitted: March 2023
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is to sort and organise mail then correctly pack and deliver the mail to the customers in a timely manner and without damaging or loosing the mail, my job also includes 7 hours a week of online learning which helps me understand the role and importance of me in the business
To what extent do you enjoy your programme?
5/5
I really enjoy my apprenticeship, I work with a brilliant team who are all very professional and passionate about their job, if I ever need help they are there to help me and they will always go out of their way to support me in my role of delivering mail
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learn many new skills, some being communication with customers and some being helping peers with their mail, these are just a few things I have improved on and managed to help with, I also learned many social skills such as how to communicate with customers and how to diffuse a situation
Structure and Support
How well organised/structured is your programme?
4/5
The structure of the program is thought out well, I learn new things each week which help me progress throughout my apprenticeship and help me when I’m out delivering mail, if I’m in a situation I’m unsure on I try resolve it to the best of what I have learned
How much support do you receive from your employer?
5/5
I receive loads of support, if I’m ever stuck my managers will be there to support me and give me a help in the right direction, if they are unable to help they guide me towards help and talk me through how to do things I’m unsure on
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider is always there to support me when I’m stuck, he will always reply within a few hours of my message and talk me through what I need to do and how to do it to the best of my ability and gives me advice and guidance to complete it
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification helps me through the things I’ve learned, I learn handy tips tricks and advice each week which help me perform better when out on delivery, these also help me when I’m unsure on what to do, they make me think logically and how to overcome the obstacles
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
There aren’t any extra curricular activities in the company however we always have a good laugh in the depot and everyone is very cheerful and loves their job, these moments help boost emotions and make you feel much more enthusiastic and wanting to come into work just for the environment
Recommendations & Advice
Would you recommend Royal Mail Group to a friend?
Yes
Why?
It’s a great experience getting out and about each day meeting the locals and engaging with the local community, it’s a fantastic opportunity to boost your personal fitness too, it’s essentially getting paid for to walk around and deliver mail to people who you build a bond with
What tips or advice would you give to others applying to Royal Mail Group?
Be prepared for a lot of physical work, it can be tiring at first but the more you do it the more you get used to it and you end up loving the job and the people you work with, only downside would be the weather as it’s not very fun delivering in the wet weather
