Showroom Advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Kendal
Review Submitted: March 2023
Overall Rating
3.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Designing and selling Kitchens, Bathrooms and Bedrooms. Customer service and dealing with complaints.
To what extent do you enjoy your programme?
3/5
I enjoyed the programme a lot, sometimes it was quite difficult to keep on top of the work but this was at no fault of the provider, this came down to how much time I was allocated to complete my coursework during working hours.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Communication skills, problem solving and idea-making, dealing with difficult customers.
Structure and Support
How well organised/structured is your programme?
5/5
Very well-organised. My trainer always structured the sessions in a way that worked for me and it helped the whole process to be easier.
How much support do you receive from your employer?
2/5
In terms of being given time to do the work during worktime - not a huge amount of support.
How much support do you receive from your training provider when working towards your qualifications?
5/5
A huge amount of support, she was always on top of my work and she was very organised.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
I don't think it has helped me in a lot of ways in my role but it has given me more skills.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
You are treated as an individual rather than just a number and it is a very welcoming place to work.
What tips or advice would you give to others applying to B&Q?
Be yourself, prepare for some hard work.
