Customer Advisor Review

Item: Customer Advisor at B&Q
Rating: 4.3
Author: Anonymous

at B&Q

Level 2 Apprenticeship

Customer Service

Bournemouth

Review Submitted: March 2023

Overall Rating

4.3 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4.5/5 - Overview of Role

4/5 - Skills Development

4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

Assisting customers with enquiries, looking after the indoor and outdoor plants, working stock.

To what extent do you enjoy your programme?

5/5

I am enjoying having the opportunity to learn new things and is helping develop my confidence.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

Learnt to operate new machinery, paint mixing, using different aspects of the Digital Colleague app, introduction to sales targets, audit etc.

Structure and Support

How well organised/structured is your programme?

4/5

Online learning is well structured.

How much support do you receive from your employer?

4/5

Have been able to learn some new things but it is not always easy to get the time/opportunity to do it. My manager is supportive of me doing the programme.

How much support do you receive from your training provider when working towards your qualifications?

4/5

My training provider is supportive and encouraging.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

I feel that I am more competent in my role, my confidence and awareness have increased and feel that I am able to provide better customer service and work better than before starting the qualification.