Front of house Team Leader Review
at Greene King
Level 3 Apprenticeship
Hospitality Management
Manchester
Review Submitted: March 2023
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Advising, managing and coaching the staff and daily activities of running the shift. Helping the assistant manager with their roles and ensuring the smooth running of the shift. Also assisting in the closing down of the shift and ensuring great customer service throughout the journey of the customer from a warm welcome to a fond farewell
To what extent do you enjoy your programme?
4/5
I have enjoyed the virtual and in person classrooms when on my courses. I have enjoyed learning the proper way to do things and receiving the theory side to my practical job. However, being in the role for my particular MDP would help me better understand and implememt my role.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, learning how to do things "by the book" enables me to lewrn how to do my job better, i have been able to understand the differnt management styles and how to manage and coach staff. Also how to properly manage a project and how to deal with finances accordingly.
Structure and Support
How well organised/structured is your programme?
4/5
Meetings and reviews are held regularly with deadlines and agreed work to be complete. Work is talked through when necessary and it is all laid out through the online Aptem system, which is easy to navigate and complete. I like the "dashboard" on Aptem, which helps me with the overall view of my apprenticeship learning.
How much support do you receive from your employer?
3/5
At the moment, just the minimum, i have been put om this MDP tl further my career, but not as yet been put in the respective role, to which this course is for. But a position is becoming available so, there maybe a chance to be promoted to the role?!
How much support do you receive from your training provider when working towards your qualifications?
4/5
We have regular contact through our scheduled reviews, he is focused on getting my work completed. He is tough but fair and is always understanding when i am not upto date with my course work. I could not ask for a better tutor. I Would at time like to have some in person 121's rather than always online but i know location is part of the problem.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It is enabling me to understand my roles and responsibilities alot better in detail. Having the theory behind the practical always gives me the full picture. This MDP is giving me all the tools I need to help me fulfil the career and responsibilities i need tl enjoy my job.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Not at the moment. There doesnt seem to be anything that my employer does that would give me any extra curricular activities, but I'm sure my company have things that are available to me, i just need to find them on the company intranet. Then i will look into joining some.
Recommendations & Advice
Would you recommend Greene King to a friend?
Yes
Why?
They are an amazing company, an industry leader in the way the take on, train and keep their employers. They have supported me and colleagues through the pandemic and they have a great apprenticeship shceme that ensbles the individualy to further and better themselves enabling a better career for the employee.
What tips or advice would you give to others applying to Greene King?
Pick the right role for you, enjoy the work that you do, ensure you always get training and if possible, go for an apprenticeship. Greene King have a great staff loyalty and discount scheme and are well worth their weight in gold. I have and still am enjoying my time at my current employer
