Team Leader Review
at B&Q
Level 2 Apprenticeship
Customer Service
Wood Green, Greater London
Review Submitted: March 2023
Overall Rating
3.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
2/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role includes being a team leader for the store, looking after the staff, leading them into giving great customer service, allocating tasks to help the store run and managing their development journey. I also act as a duty manager to open the store in the mornings and to close the store at night
To what extent do you enjoy your programme?
2/5
The programme itself doesn't require too much of your time as long as you are able to fit in your coursework and make time for meetings. This makes the course more enjoyable than leaving everything to the last minute and feeling overwhelmed. The course goes through the basics so it is suitable for everyone's learning level.
Skills Development
Have you learnt any new skills or developed existing skills?
2/5
The biggest thing I have learnt is being able to transfer some of my learning into real life practice to develop and maintain my leadership skills. I have also been able to use experiences of working here to attach to my learning, as well as off the job hours too.
Structure and Support
How well organised/structured is your programme?
2/5
The programme is well structured when it comes to the coursework assigned to you. The platform you use is very easy to navigate and each piece of work comes under a timeline, which helps you know if you are on track or not. It also helps you see the workload you have
How much support do you receive from your employer?
4/5
My employer has given me all the support I needed and expected. While I am happy to plan my time and get on with the programme, I know my manager is there should I need help or am concerned with anything. He makes time to attend my meetings too, when he is needed.
How much support do you receive from your training provider when working towards your qualifications?
3/5
My training provider has helped me understand what is expected of me in order to complete the course. She has taken into consideration my own learning needs and made sure to reassure me in the areas I am worried about. The regular check-ins offer an opportunity to talk things through such as the assessments.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
The qualification gives me more confidence in my role, as there is knowledge to help consolidate my practice. It helps to have that learning along side the job role, so that I can be more prepared and confident in my own leadership capabilities. It also helps my own professional development
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
One of the best things about working at B&Q is the extra activities and opportunities open to you. From different webinars, mylo modules, courses, apprenticeships, shadowing opportunities and different store visits - there is a vast amount to get involved in should you want to. I would highly encourage everyone to try them
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
B&Q is a great place to work, especially if you have a fantastic management team - which I am fortunate to have. It's not just working in retail. You get to be part of delivering excellent customer service to help people create and build a home they'll love. Plus there is always room for progression
What tips or advice would you give to others applying to B&Q?
Don't feel silly for asking questions - it is the best way to learn. Be like a sponge and absorb everything - even if you think it is not relevant. Try your best at everything, work as a team, be open to new opportunities and get close to your management team.
