Customer Advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Canterbury
Review Submitted: March 2023
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I stack shelves and help customers, I have no responsibilities or projects and I interact with other staff and customers.
To what extent do you enjoy your programme?
4/5
I enjoyed doing the apprenticeship very much
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt skills that are more in depth in running a business and I have developed my customer service skills.
Structure and Support
How well organised/structured is your programme?
4/5
It was very well organised
How much support do you receive from your employer?
4/5
I was allowed enough time each week away from my department to be able to do what I needed to do on the apprenticeship.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I had regular check ins with my training provider to ensure I had all the help I needed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
the qualification does not affect my role in my current job but it will help me get a new job where the qualification is respected and will help further my career.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
no
Recommendations & Advice
Would you recommend B&Q to a friend?
No
Why?
I believe B&Q are a great company but are let down by a few of there store management stuff and for that reason I would not recommend them
What tips or advice would you give to others applying to B&Q?
If you are looking for a career try and find a store with a great senior leadership team that will work with you to achieve that and not hinder you and hold you back.
