Customer Advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Blackburn, UK
Review Submitted: January 2024
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Serve Tradepoint customers at the till, replen and rotate stock in Tradepoint to ensure stock availability, ensure the trading space is tidy and safe at all times, try to recruit new trade members, place online orders for Trade customers.
To what extent do you enjoy your programme?
5/5
The programme teaches you a lot more than what you see both in and out the workplace. There's plenty of support from my work coach who is very quick at responding to any queries and is really good at explaining things.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Structure and Support
How well organised/structured is your programme?
5/5
It is very well structured and organised in terms of the deadlines for completing tasks, meetings and 1-2-1s etc.
How much support do you receive from your employer?
5/5
I get plenty of support from my employer when I need it.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Again, I have receive a ton of support from my training provider when it's needed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Most of the time I feel it does help me do better in my role but there are times I sometimes think how else it can benefit me. This is in no way a reflection of the training provider or the programme as it is purely my own opinion.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Not as of yet but I'm always keeping my ears open for any opportunities.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
Because it's a great place to work, great colleagues and plenty of learning to be had.
What tips or advice would you give to others applying to B&Q?
Just go for it! It's a great place to work and plenty of opportunities for development and progression and, personally, plenty of banter with colleagues to make your day better. :)
