Customer Advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Canterbury
Review Submitted: March 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Customer Advisor. Help customers around store to purchase goods for DIY.
To what extent do you enjoy your programme?
5/5
Programme is easy to use and trainer/tutor extremely nice. Seem to actually care about me and helped me to achive higher grades in english and maths.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have built a lot of confidence. Speaking with customers becomes easier and able to complete targets more comfortably.
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised, easy to use online systems and regular meetings with trainer.
How much support do you receive from your employer?
5/5
I am giving time aside to complete my online work from my employer. Sometimes the manager with sit in on the meetings also.
How much support do you receive from your training provider when working towards your qualifications?
5/5
regular meetings and updates with trainer and mock exams and updates on how I'm doing on the program.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Build confidence and helps to better understand the customers and business's needs.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Social events are encouraged as a store. from going out with work friends to charity events organised by the company.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
Extremely friendly staff, inclusion is a big part of b&q's ethos.
What tips or advice would you give to others applying to B&Q?
Definitely recommend that they do, great place to work.
