Customer Advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Bridgend, UK
Review Submitted: March 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
On a normal day as a Customer Advisor, my main focus is to serve customers. I do this by giving advice, answering questions, checking stock and creating customer orders. I also maintain store standards around my department by facing up, gap managing, and filling the shelves. On delivery days, I will help put out stock.
To what extent do you enjoy your programme?
5/5
I definitely enjoyed the programme more than I thought I would. It has motivated me to carry on achieving better, and I am now going to start my level 3. I enjoyed working with my trainer and expanding my skills. I am looking forward to seeing what I will achieve with the next programme.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have gained a lot of confidence since completing my level 2, I feel like I can engage with customers better and have become a better Customer Advisor. I also feel like I can better understand tasks my manager gives me and can complete them to a higher standard.
Structure and Support
How well organised/structured is your programme?
5/5
As the programme comes in different sections to complete, I found to easy to follow. Me and my trainer aimed to complete one section per month, so I knew how much was getting done. My trainer also kept me updated with the completed percentile of the programme.
How much support do you receive from your employer?
5/5
I always feel supported by my employer and colleagues around me. They are always encouraging and praising of the tasks I do well. I feel motivated by them to keep on striving for success.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My trainer was very praising of the work I completed and encouraged me to move on to the next level. As a big self-doubter, this was important to me and is one of the reasons why I feel like I can now complete level 3.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I learnt a lot of skills whilst doing my qualification and this helped me in my role as a Customer Advisor. I feel like I can engage with customers better, and understand store processes better so I am more mindful over important factors; such as health and safety precautions.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I am a community champ at my store, so myself and a few other colleagues are often involved in store fundraiser weekends. Another colleague I work with also puts together a quiz night at the local pub with raffles and prizes to win. The money raised from the events goes towards the B&Q foundation.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
I feel very secure in my role at B&Q and love the community we hold as a smaller store. I enjoy coming into work and feel supported by my manager. If I were to have an issue I would never hesitate to tell someone I work with to receive support and advice. They are like my family!
What tips or advice would you give to others applying to B&Q?
I would advise to stay open minded as you never know what opportunities are around the corner. Treat your colleagues with kindness and you will receive kindness back!
