Team Leader Review
at B&Q
Level 2 Apprenticeship
Customer Service
Bournemouth
Review Submitted: March 2023
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
As a Team leader my job day to day can be varied. This is from providing customer service and answering customer queries, to answering duty calls. A main part of my job role is to work alongside my team by guiding and supporting to complete everyday tasks. I have also been recently trained as a fire champion
as well a first aider, so will also have duties to carry out when required. On top of this responsibilities, I also have daily, weekly, monthly checks to carry out to ensure we are operating a safe store.
as well a first aider, so will also have duties to carry out when required. On top of this responsibilities, I also have daily, weekly, monthly checks to carry out to ensure we are operating a safe store.
To what extent do you enjoy your programme?
4/5
I have enjoyed completing my apprenticeship as brings in a different aspect of learning at work. Being able to learn something on my programme and the to put the knowledge that I have learnt into action can be really rewarding.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt may knew skills during my apprenticeship, including training days. But I have also been able to develop my current skills and take those to the next level. This includes my knowledge of products, company policies and processes.
Structure and Support
How well organised/structured is your programme?
4/5
I found the apprenticeship to be well organised, as the programme is set up to feel like it doesn't overwhelm you, which I fought it might have as I work fulltime and also have out of work commitments.
How much support do you receive from your employer?
5/5
I have received lots of support from my employer, from shadowing them to learn and develop skills as well as being allocated time to be able to complete my apprenticeship away from the shop floor.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Always fast to respond to any help or support I need. As well providing positive feedback on any work I have submitted.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My apprenticeship has given me lots of confidence and knowledge to help me perform any tasks at work to the best of my ability. It also gave me the insight to use my own initiative to come up with ideas to help.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Weekly Football
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
Very beneficial to help gain a really positive insight into the business and to help gain knowledge and skills to help make yourself an important member of the team.
What tips or advice would you give to others applying to B&Q?
To make sure you have a positive attitude and to try your best to be open to learn new skills and information
