Showrooms Project Coordinator Review
at B&Q
Level 2 Apprenticeship
Customer Service
Carmarthen / Caerfyrddin
Review Submitted: March 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Coordinating the Kitchen, Bathroom and Bedroom Installations. Dealing with any issues that arise and help the rest of the store if required.
To what extent do you enjoy your programme?
5/5
The tutor I had made me feel so comfortable and I was able to learn so much from her during the sessions and out of the sessions. She was there for support at all times which made me feel at ease. As I have a demanding job role, where Installations can go wrong and I need to take priority of, I didn't always have time to do the modules in preparation for the booked sessions wit the tutor. But she was always able to work around it.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt a lot of product knowledge and many things in regards to the legal side of customer service which I was unaware of.
Structure and Support
How well organised/structured is your programme?
5/5
I felt that it works well for any individual, no matter what way they work. The tutor has flexibility on what parts of the module can be done to suit the individual depending on what their priorities are for that week.
How much support do you receive from your employer?
5/5
I received a lot of support from my employer. If I needed a couple of hours to do the module in preparation to a visit, I planed with the manager as to when I would have time in admin office where it was quiet and I'd have no disruptions
How much support do you receive from your training provider when working towards your qualifications?
5/5
An immense amount of support. I couldn't fault it at all.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It has helped me to better understand the legal side of things in retail which will help me carry on with my pursuit of progressing in my career
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
N/A
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
Many benefits
What tips or advice would you give to others applying to B&Q?
Just be yourself, B&Q is such a diverse and inclusive company, you will feel like you belong immediately
