customer adviser Review
at B&Q
Level 2 Apprenticeship
Customer Service
Bradford
Review Submitted: February 2023
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Dealing with customers, working stock, customer orders, store tidying, training, contacting trade customers, making sure the store is safe to be shopped in.
To what extent do you enjoy your programme?
3/5
I enjoy learning new things about my job and how to use them day by day, I enjoy getting time to complete tasks to make sure the store is running as well as can be
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt lots of new skills such as advanced problem solving, organisation. I have leant to drive a forklift and also two other type of equipment that is used daily.
Structure and Support
How well organised/structured is your programme?
4/5
the structure is well organised and easy to follow it is set out so you can pick and choose which assignments you do at which time as long as its done before the due date
How much support do you receive from your employer?
3/5
Everyone is store is very supportive from other CA's to the unit manager everyone is there for each other
How much support do you receive from your training provider when working towards your qualifications?
4/5
The training provider keeps regular contact with me via email to make sure everything is ok, if i have any problems they will be one email away from helping
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
As I am learning it is making me understand more about jobs higher up the store such as a team leader, it makes me want to push on and get to that next step
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
in terms of outside of work our store is quite low in that area we don't have any sports teams, we do a our own social media network that anyone can use to keep contact from people in your store or any store in the country
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
The is a good place to work with nice customers and friendly staff, If you don't mind a little hard work then all will be fine
What tips or advice would you give to others applying to B&Q?
Making sure you know what role you're going in too, use helpful website to get information before any interviews
