Customer Assistant Review
at B&Q
Level 2 Apprenticeship
Customer Service
Southampton
Review Submitted: February 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Assisting customers, placing customer orders, managing stock.
Plant care, upkeep of garden centre, managing weekly/twice weekly plant delivery.
Plant care, upkeep of garden centre, managing weekly/twice weekly plant delivery.
To what extent do you enjoy your programme?
5/5
The varied content. Have found the webinars helpful and informative.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Learned how to use technology to manage stock levels.
Structure and Support
How well organised/structured is your programme?
5/5
The learning guide is well laid out and easy to navigate. Webinars start and end promptly.
How much support do you receive from your employer?
5/5
Manager is extremely supportive, allows me the time needed to do the work required of me.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Very helpful and informative.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Gives a broader understanding of how the company works, making me more confident to do my job.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Not that I'm aware of but I haven't necessarily sought any out.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
Good rate of pay, mostly flexible depending on your requirements.
What tips or advice would you give to others applying to B&Q?
Be prepared to work hard and as a team.
