Customer Advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Arbroath
Review Submitted: February 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Dealing with customers on shop floor with product queries, orders etc. Replenish stock, keep areas tidy, make sure stock priced at location.
To what extent do you enjoy your programme?
5/5
The programme was excellent, well structured and easy to follow. This made it a happy, positive experience.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed existing skills to maintain my eagerness to learn and help my colleagues within the store.
Structure and Support
How well organised/structured is your programme?
5/5
It was very structured/organised, no repetitive work and the workload just flowed from one section to the next.
How much support do you receive from your employer?
5/5
Although I did not need much support from employer I was very confident that i would have had the support if needed.
How much support do you receive from your training provider when working towards your qualifications?
5/5
The visits to the store were monthly and this was excellent at keeping you on track. The support I received from the lifetime trainer was second to none.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Although I had 10 years retail/customer focused experience prior to this qualification it was still beneficial to complete the qualification as it was specific to my job role within my store.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There is always opportunities to get involved in within our store. We have had walks and theatre trips.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
good working environment with the option to progress to a higher level within retail.
What tips or advice would you give to others applying to B&Q?
Every day is a learning day and never to expect to know everything.
