Team Leader Review
at B&Q
Level 2 Apprenticeship
Customer Service
Ashford, Kent
Review Submitted: February 2023
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Digital hub Team Leader, Look after all the drivers and pickers, make sure correct items are pick to what customer wants.
To what extent do you enjoy your programme?
3/5
I enjoy all the programme because I never done customer service before as I have always been into medical
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
yes I have, be more approachable for staff and customers
Structure and Support
How well organised/structured is your programme?
4/5
at the start it was very poor but now i have a trainer who is putting me on the right way it is very good
How much support do you receive from your employer?
4/5
I receive a lot from my employer and given me some time to complete the training
How much support do you receive from your training provider when working towards your qualifications?
4/5
i receive some support from trainer when we talk but he is always there on the phone when needed
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
really good, but just need time.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
no there is not far as i know.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
they treat you like a family member and it is great
What tips or advice would you give to others applying to B&Q?
just do it, it is a great course
