Range change customer advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Margate
Review Submitted: February 2023
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am a customer Advisor as well as Retail change
To what extent do you enjoy your programme?
4/5
I enjoy my programme because I enjoy learning more and get to know things that I didn’t know over the time.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes I have. Customer advisor towards the customers and how to present my self to them. Making sure they know I do care and listen to them, when asking for products and help.
Structure and Support
How well organised/structured is your programme?
4/5
Very well. It is easy to use and understand.
How much support do you receive from your employer?
4/5
I have good support by my employer and also my manager
How much support do you receive from your training provider when working towards your qualifications?
5/5
I have a lot of support , she is trying her hardest to make sure I fully get everything I need.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It helps me loads, as I can understand how customers feel and how to communicate with them better.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There is and we can support each other through Yammer
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
I enjoy working for B&Q
What tips or advice would you give to others applying to B&Q?
Just be yourself, always be truthful and work well.
