Team Leader Review
at B&Q
Level 2 Apprenticeship
Customer Service
Wood Green, Greater London
Review Submitted: February 2023
Overall Rating
2.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2/5
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Overview of Role
2/5
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Skills Development
2.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
2/5
My role involves overseeing the team on that shift, supervising and allocating work as well as managing my department. I also open and close the store, and I am responsible for my own KPI's.
To what extent do you enjoy your programme?
2/5
At first I found my programme frustrating because I felt I wasn't stretched enough, but I was able to find a rhythm of completing the work.
Skills Development
Have you learnt any new skills or developed existing skills?
2/5
A lot of the stuff I learnt I already knew, so it helped consolidate my learning and also find new ways of working too.
Structure and Support
How well organised/structured is your programme?
2/5
It could probably do with more structure and check ins at the start, but once this was addressed, it became more structured.
How much support do you receive from your employer?
3/5
My employer gives me enough agency to work independently and to empower me to control my own learning progress. However, if I needed support, it would be provided.
How much support do you receive from your training provider when working towards your qualifications?
1/5
At first, I felt I wasn't getting much support, but this has now changed since previously discussing this with them.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
For my role, not as much. But if you were still working as a customer shop floor assistant, it would be helpful.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
I was able to visit our RCC warehouse in Swindon, where I got to learn about operations
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
B&Q is a great company to work for and there is lots of room for progression
What tips or advice would you give to others applying to B&Q?
Make sure to ask lots of questions and get involved in as much as possible to stand out
