Deputy Manager Review
at B&Q
Higher Level Apprenticeship
Customer Service
Northampton, UK
Review Submitted: February 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Deputising across the store. High level of integration with colleagues. Training & Developing. Stockloss & Audit.
To what extent do you enjoy your programme?
5/5
This has made me a better version of me that helps myself and others. Everything that I have learnt can now be shared to help inspire and develop others.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Lots. Effective communication, listening, coaching modules, mind mapping, behaviours
Structure and Support
How well organised/structured is your programme?
5/5
Modules, Webinars, Functional skills, Triad sessions, coach interaction were all well planned and executed.
How much support do you receive from your employer?
5/5
Lots from my UM
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lots, always at the end of the phone.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
As above, all the learnings have been taken and now can be transferred across to colleagues to help inspire and develop further.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
A friendly and sense of family environment
What tips or advice would you give to others applying to B&Q?
Make sure you are curious about our values and research the history etc beforehand.
