Team leader Review
at B&Q
Level 3 Apprenticeship
Customer Service
Falkirk
Review Submitted: March 2023
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Manage standards, lead a high performing team, remain legally competent
To what extent do you enjoy your programme?
5/5
Support from Lifetime couldn't have been better, so understanding of personal and professional struggles
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Strengthen my existing skills tremendously, grown more confident, assertive and understanding of our processes and compliance
Structure and Support
How well organised/structured is your programme?
5/5
Structured very well, clear objectives and achievement path. Rolled out to learner in manageable chunks
How much support do you receive from your employer?
4/5
Given the time I need, one of my line managers during time did not support however all other managers and colleagues have been happy to help
How much support do you receive from your training provider when working towards your qualifications?
5/5
Always were happy to support learning goals, personal and professional development as well as referring to external support when needed
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Better understanding of the processes of my team and the impact they have on the business, customer and colleagues. I am also more familiar with relevant legislation and operating compliantly
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes we do fun Fridays where colleagues can lead with quizzes and games
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
Great people, clear understanding of roles, lots of room for self development
What tips or advice would you give to others applying to B&Q?
Be yourself and be honest
